I am now on the phone, or really getting through the long phone recordings this agency forces you to endure before you have to wait and listen to their canned musick. The agency opens at 8 a.m., but although this is not a federal holiday, the agency prompting says that the offices are closed.
Tried again 5 minutes later from the above paragraph and was put through 15 minutes of a computer voice asking me for information and then not "understanding" and repeating false answers so I had to shout into the phone. All of this prompt relay is human-factored and not computer generated. I am not on a musical delay that may last for one hour, which is what they usually do to me every time I phone this agency. That is why I tried to phone exactly at 8 am, but they put a "the agency is not open but opens at 8 am" and I got this message all the way up until I had to get this prompt shouting situation at 8:20 and now I am on hold indefinitely. All of this is part of the endless harassment and terrorist activity.
All of this is part of a month-long attempt to change my address by phone for this agency. This is the third time I have had to try to get this change made for the past 34 days.
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